Return Policy

For orders placed through our website, returns are accepted within 7 days and exchanges within 30 days of receipt of the product. Customers are responsible for returning the item to its warehouse of origin, using the same shipping method used for outbound shipment. Please feel free to call us if you'd like additional information about the outbound shipping cost of an item you want to return.

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.

Return Delivery Fees

When returning or exchanging products, the customer is responsible for paying shipping back to the warehouse of origin and a restocking fee of 20%.

All return requests must be emailed to
Return Condition Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Your refund will be processed when the items have been inspected upon return.

Damaged in Delivery

If your item is damaged in delivery please send 2 pictures, of the damaged box and item, within 24 hours of arrival to Please note on your bill of lading that the product was damaged. Our Customer Service Experts will take care of you!

Non-Refundable Items

Due to the nature of these products and health regulations, the following are not eligible to be returned and are considered Final Sale:

  • Upholstered seating, mattresses, sleeping pillows, duvets and bedding.
  • Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees, rush fees, etc.
  • Any items that are Open Box, Showroom and Demo models that were hand chosen by the customer.
  • Any items that are marked “Final Sale”.
  • Special orders: Any piece of furniture customized from the manufacturer's specifications or using COM (Customer's Own Material) is considered a special order and is a non-refundable, final sale.
  • All ‘installed’ lighting fixtures, including but not limited to sconces, pendants, chandeliers.