This Privacy Policy describes how www.exoticrosewood.com(the “Site” or “we”) collects,  uses, and discloses your Personal Information when you visit or make a purchase from the  Site.  

Collecting Personal Information  

When you visit the Site, we collect certain information about your device, your interaction  with the Site, and information necessary to process your purchases. We may also collect 

additional information if you contact us for customer support. In this Privacy Policy, we refer  to any information that can uniquely identify an individual (including the information below)  as “Personal Information”. See the list below for more information about what Personal  Information we collect and why.  

Device information  

• Examples of Personal Information collected: version of web browser, IP address,  time zone, cookie information, what sites or products you view, search terms, and  how you interact with the Site. 
• Purpose of collection: to load the Site accurately for you, and to perform analytics  on Site usage to optimize our Site. 
• Source of collection: Collected automatically when you access our Site using  cookies, log files, web beacons, tags, or pixels. 
• Disclosure for a business purpose: shared with our processor Shopify and our Distributor Soo2 Enterprises Inc.

Order information  

• Examples of Personal Information collected: name, billing address, shipping  address, payment information (including credit and debit card numbers), email  address, and phone number. 
• Purpose of collection: to provide products or services to you to fulfill our contract,  to process your payment information, arrange for shipping, and provide you with  invoices and/or order confirmations, communicate with you, screen our orders for  potential risk or fraud, and when in line with the preferences you have shared with  us, provide you with information or advertising relating to our products or services. ● Source of collection: collected from you. 
• Disclosure for a business purpose: shared with our processor Shopify and our Distributor Soo2 Enterprises Inc.

Customer support information  

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit and debit card numbers), email address, and phone number. 
• Purpose of collection: to provide customer support. 
• Source of collection: collected from you. 
• Disclosure for a business purpose: our Distributor Soo2 Enterprises Inc Minors 

The Site is not intended for individuals under the age of 18. We do not intentionally collect  Personal Information from children. If you are the parent or guardian and believe your child  has provided us with Personal Information, please contact us at the address below to  request deletion.  

Sharing Personal Information  

We share your Personal Information with service providers to help us provide our services  and fulfill our contracts with you, as described above. For example:  

• We use Shopify to power our online store. You can read more about how Shopify  uses your Personal Information here: https://www.shopify.com/legal/privacy. ● We may share your Personal Information to comply with applicable laws and  regulations, to respond to a subpoena, search warrant or other lawful request for  information we receive, or to otherwise protect our rights. 

Behavioural Advertising  

As described above, we use your Personal Information to provide you with targeted  advertisements or marketing communications we believe may be of interest to you. For  example:  

• We use Google Analytics to help us understand how our customers use the Site.  You can read more about how Google uses your Personal Information here:  https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics  here: https://tools.google.com/dlpage/gaoptout. 
• We share information about your use of the Site, your purchases, and your  interaction with our ads on other websites with our advertising partners. We collect  and share some of this information directly with our advertising partners, and in  some cases through the use of cookies or other similar technologies (which you may  consent to, depending on your location). 

For more information about how targeted advertising works, you can visit the Network  Advertising Initiative’s (“NAI”) educational page at  

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.  You can opt out of targeted advertising by: 

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en 

Additionally, you can opt out of some of these services by visiting the Digital Advertising  Alliance’s opt-out portal at: http://optout.aboutads.info/.  

Using Personal Information  

We use your personal Information to provide our services to you, which includes: offering  products for sale, processing payments, shipping and fulfillment of your order, and keeping  you up to date on new products, services, and offers.  

Retention  

When you place an order through the Site, we will retain your Personal Information for our  records unless and until you ask us to erase this information. For more information on your  right of erasure, please see the ‘Your rights’ section below.  

Automatic decision-making  

If you are a resident of the EEA, you have the right to object to processing based solely on  automated decision-making (which includes profiling), when that decision-making has a  legal effect on you or otherwise significantly affects you.  

We DO NOT engage in fully automated decision-making that has a legal or otherwise  significant effect using customer data.  

Our processor Shopify uses limited automated decision-making to prevent fraud that does  not have a legal or otherwise significant effect on you.  

Services that include elements of automated decision-making include:  

• Temporary denylist of IP addresses associated with repeated failed transactions.  This denylist persists for a small number of hours. 
• Temporary denylist of credit cards associated with denylisted IP addresses. This  denylist persists for a small number of days.

Your Rights  

CCPA  

If you are a resident of California, you have the right to access the Personal Information we  hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask  that your Personal Information be corrected, updated, or erased. If you would like to  exercise these rights, please contact us through the contact information below.  

If you would like to designate an authorized agent to submit these requests on your behalf,  please contact us at the address below.  

Cookies  

A cookie is a small amount of information that’s downloaded to your computer or device  when you visit our Site. We use a number of different cookies, including functional,  performance, advertising, and social media or content cookies. Cookies make your  browsing experience better by allowing the website to remember your actions and  preferences (such as login and region selection). This means you don’t have to re-enter this  information each time you return to the site or browse from one page to another. Cookies  also provide information on how people use the website, for instance whether it’s their first  time visiting or if they are a frequent visitor.  

We use the following cookies to optimize your experience on our Site and to provide our  services.  

Cookies Necessary for the Functioning of the Store  

Name Function 

_ab Used in connection with access to admin. 

_secure_session_id Used in connection with navigation through a storefront.  cart Used in connection with shopping cart.  cart_sig Used in connection with checkout.  

cart_ts Used in connection with checkout.  

checkout_token Used in connection with checkout.  

secret Used in connection with checkout.  

secure_customer_sig Used in connection with customer login.  storefront_digest Used in connection with customer login.  _shopify_u Used to facilitate updating customer account information.  

Reporting and Analytics  

Name Function 

_tracking_consent Tracking preferences.  

_landing_page Track landing pages  

_orig_referrer Track landing pages  

_s Shopify analytics.  

_shopify_fs Shopify analytics.  

_shopify_s Shopify analytics. 

_shopify_sa_p Shopify analytics relating to marketing & referrals.  _shopify_sa_t Shopify analytics relating to marketing & referrals.  _shopify_y Shopify analytics.  

_y Shopify analytics.  

The length of time that a cookie remains on your computer or mobile device depends on  whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing  and persistent cookies last until they expire or are deleted. Most of the cookies we use are  persistent and will expire between 30 minutes and two years from the date they are  downloaded to your device.  

You can control and manage cookies in various ways. Please keep in mind that removing or  blocking cookies can negatively impact your user experience and parts of our website may  no longer be fully accessible.  

Most browsers automatically accept cookies, but you can choose whether or not to accept  cookies through your browser controls, often found in your browser’s “Tools” or  “Preferences” menu. For more information on how to modify your browser settings or how to  block, manage or filter cookies can be found in your browser’s help file or through such sites  as www.allaboutcookies.org.  

Additionally, please note that blocking cookies may not completely prevent how we share  information with third parties such as our advertising partners. To exercise your rights or  opt-out of certain uses of your information by these parties, please follow the instructions in  the “Behavioural Advertising” section above.  

Do Not Track  

Please note that because there is no consistent industry understanding of how to respond  to “Do Not Track” signals, we do not alter our data collection and usage practices when we  detect such a signal from your browser.  

Changes 

We may update this Privacy Policy from time to time in order to reflect, for example,  changes to our practices or for other operational, legal, or regulatory reasons.  

Contact  

For more information about our privacy practices, if you have questions, or if you would like  to make a complaint, please contact us by e-mail at Info@ExoticRosewood.com or by mail  using the details provided below:  

733 Marine Dr., North Vancouver, BC V7M 1H4  

Last updated: Dec 16, 2022 

If you are not satisfied with our response to your complaint, you have the right to lodge your  complaint with the relevant data protection authority. You can contact your local data  protection authority, or our supervisory authority here: https://www.priv.gc.ca/en